Refund policy

Last update: 2025-09-06

We want you to love everything you order from the AI Store. While we don’t offer general returns or exchanges, we’re always happy to make things right if something’s gone wrong. Here’s how we handle it:

Something Wrong with Your Order?

If you received the wrong item, or your order arrived damaged or defective, we’re really sorry. Please let us know within 30 days of receiving your order so we can help.

You can reach out via our 24/7 live chat (fastest!) or email us at info@artificial-intelligence.store. To resolve it quickly, please include:

  • Photos of the issue
  • Your order number
  • Any other helpful info

We’ll look into it and either send a replacement or issue a refund. If it’s an error on our part, it’s fully covered by us.

Lost in Transit?

If your package hasn’t arrived and you believe it’s lost in transit, please contact us within 30 days of the estimated delivery date. We’ll investigate and make it right where applicable.

Do You Accept Returns or Exchanges?

We generally don’t accept returns or exchanges for reasons like ordering the wrong size or a change of mind. If you’re unsure about sizing, we’ve got detailed size charts on every product page to help guide you.

However, if you received an item that was mislabeled (e.g. wrong size printed), contact us within 7 days of receiving it with:

  • A photo of the item
  • Your order number

We’ll send you the correct item or offer a refund.

Printful/Printify Fulfillment & Returns

We partner with Printful and Printify to print and ship your order. Here’s how their process works:

  • The default return address is one of Printful’s or Printify's facilities. If your package is returned there, you’ll receive an automatic email.
  • Unclaimed returns are donated to charity after 30 days.
  • If a different return address is used instead of Printful’s or Printify's, you’ll be responsible for the returned shipment.

Shipping Issues

Wrong or insufficient address? If your shipping address is considered invalid by the courier, your package will be returned. We’ll contact you for a corrected address, and you’ll be responsible for the reshipment cost.

  • Unclaimed packages are returned to Printful or Printify. If you don’t claim it or provide an updated address in time, the order will be donated, and a refund won’t be issued.

Sealed Goods

For hygiene reasons, sealed items like face masks cannot be returned or reshipped once opened. If returned, they’ll be disposed of and will not be refunded or replaced.

Change of Mind

We do not offer refunds or exchanges for buyer’s remorse. However, if you’re a customer in Brazil, you can request a return within 7 consecutive days of receiving your item by:

  • Contacting us via chat or email
  • Sending a photo of the item
  • Confirming the item is unused and undamaged

Once reviewed, we’ll let you know if a refund is possible.

EU Customer Notice

Under Article 16(c) and (e) of EU Directive 2011/83/EU, the right of withdrawal does not apply to:

  1. Goods made to your specifications or clearly personalized
  2. Sealed goods opened after delivery that are not suitable to return for health/hygiene reasons

We reserve the right to refuse returns in these cases.

This policy is governed by the English language, regardless of translations made for convenience.